Our 20-Year Limited Warranty*

We are proud to offer one of the best warranties in the business. Our 20-year limited warranty for the Memory Zone™ and PolyFlex™ can be explained as follows:

During your first ten years of ownership, the manufacturer will be responsible for any defective parts, labor or materials relating to your mattress and will perform any needed repairs to your mattress at no cost to you. Shipping and handling fees will be the responsibility of the customer.

Starting the 11th year of mattress ownership, the customer will be responsible for a pro-rated amount, plus shipping and handling fees, for any defective mattress returns. This pro-rated amount is calculated by dividing the number of years you owned the mattress by 20, then it is multiplied by the cost of the mattress. Partial years of ownership round up to the next full year. For example, if you have a mattress that became defective in its 11th year, you would then be responsible for paying 55% of the original mattress cost.

The manufacturer will not be responsible for any damage that occurred to the mattress after it has been received by the customer. This includes, but is not limited to food, drink, urine, punctures, pet damage and cigarette burns. A certain amount of cosmetic change will occur in foam over time. This is not considered a defect. While we do not specify which type of foundation should be used under your mattress, we will not accept a mattress that has been damaged by use of an improper foundation. An example of this would be a foundation with slats that are spaced far enough apart to allow the mattress to bend and sink between the slats.

If you believe that your mattress has become defective, we request that you place it on a hard floor surface and retest it to ensure that it is not the foundation underneath the mattress. If you believe that your mattress has visual sag after being placed on the even floor, we request that you take a string and pull it tight over both sides of the mattress and measure the greatest sag point from the string to the top of the mattress. If your mattress sags more than 3/4 of an inch, we will repair or replace the mattress. An RMA (Return Material Authorization) number must be obtained before returning your mattress or bed set and it must be received at our manufacturing plant.

We strongly believe that our foam will hold up over time if cared for properly. There is, however, a certain break-in period in which the foam will soften a bit. For this reason, we require that you rotate, clockwise or counter-clockwise from head to toe (not flip top to bottom) the mattress once every other month for the first 4 months (2 total rotations), then once every 6 months thereafter. We do not believe in using a plastic backing to our cover, as it can get to hot and is not easily washed. For this reason, we recommend that you purchase a cotton mattress protector with breathable water resistance, such as our Kool-Flow organic cotton protector with Greenshield Stain and Spill resistance  to better protect your mattress cover and the comfort layers below. While water resistance does not mean it is completely impervious to liquids, it will offer the protection needed in most cases.  If you believe that there may be times that a substantial amount of liquid may accumulate on the cover, you would then need to purchase a protector that is completely waterproof, as seepage into the mattress of any liquids would void the warranty.

*Our other models have a 30-year limited warranty. They use the same terms and conditions as above, but with a 30 year total warranty and pro-ration period instead of 20 years. 

If you have any questions about our warranty please call 1-800-667-1969.

Our Flex-U.S.A. Elite 20-Year Limited Warranty

Year 1: Full Coverage of Parts and Labor

Upon recieving reasonable notice during the first year from the warranty commencement date, we will send replacement parts (at no cost to the Purchaser) for any defective adjustable bed part to the Purchaser, and we will pay all pre-authorized labor and transporation costs associated with the repair or replacement of any parts we determine to be defective. This one year Limited Warranty shall not apply if Purchaser does not return any and all defective parts to us within 15 days of the Purchaser’s receipt of replacement part(s).

Years 2-5: Full Coverage of Parts Only

Upon receiving reasonable written notice at any point in time that is more than one (1) year and up to five (5) years from the warranty commencement date, We will offer replacement parts for any defective adjustable bed part to the Purchaser. This four (4) year Limited Warranty shall not apply if Purchaser does not return any and all defective parts to Reverie within 15 days of Purchaser’s receipt of replacement part. Purchaser shall bear all service, transportation, labor and shipping costs related to the delivery and/or replacement of the defective part.

Years 6-20: Full Coverage of Parts Only

Upon receiving reasonable written notice at any point in time that is more than five (5) years and up to twenty (20) years from the warranty commencement date, We will offer replacement parts for any mechanical part of the frame found to be defective. Electronics, electrical components, drive motors and massage motors are excluded from this Limited Warranty. Purchaser shall bear all service, transportation, labor and shipping costs related to the delivery and/or replacement of the defective part.

If you have any questions about our warranty please call 1-800-667-1969.