120-Day Sleep Trial

In order to ensure the complete satisfaction of all our valued customers, Ultrabed.com offers you a choice of either exchanging your mattress or receiving a refund of the mattress purchase price. The trial period begins the first day you receive your mattress or bed set.

If your mattress is too hard or too soft, or does not provide you with a restful night’s sleep, you can exchange or return your mattress before the end of 120 days. Be sure that there are no other factors affecting the quality of your sleep before you decide to exchange the mattress or bed set. We strongly recommend that you give it at least a 21-day “breaking-in” period. If, after 21 days, you are not completely satisfied with the superior quality and sleeping comfort of your mattress or bed set, we will gladly refund your money or exchange it for a more suitable one. For details, see the information below:

We will either exchange or modify your mattress, or refund the purchase price of the mattress or bed set, less any shipping and handling charges.

All return shipments are the responsibility of the customer, with the exception of manufacturing or shipping errors. Furthermore, customers located within our 2-hour local delivery radius are exempt from return shipping costs. For all other returns, we may, at our option, extend our discounted shipping rates through our carriers to the customer.

Occasionally we offer shipping specials or free items with certain overstocked mattresses or mattress toppers. If this is offered, the customer must pay shipping costs both ways if they desire to return the mattress or topper without an exchange and they must return any promotional items given, with the exception of pillows.

If you are not satisfied for any reason with your pillows or bedding, they can be exchanged during the first 30 days for another model of equal or lesser value, or the value you paid used as credit toward other items from our store of higher value. If you wish to exchange your pillow for an upgraded version, the only cost to you would be the difference in price (plus tax where applicable), as well as the cost of the initial shipping back to us (where applicable).

Please note: Any promotional items received with a mattress order become non-returnable after the 30-day trial period. After this time, the value of these items is non-refundable and, in the event of a mattress return, the cost of the promotional items will be deducted from the final refund.

If an exchange is made for a different mattress or topper, the only cost to you is any price difference (plus sales tax where applicable), plus the shipping of the original product back to us.

If you refuse a delivered item and there is nothing wrong with the package, it will be returned to us and those refused orders will be subject to round trip shipping charges before a refund is issued. You will also be responsible for restocking fees, if applicable.

All returns must be received by our manufacturing plant before the end of the 120th day following receipt in order for you to receive a refund. No exchanges or returns will be made after the 120th day following receipt.

Custom orders that are canceled after 3 days have a 20% surcharge.

This refund/exchange offer does not apply to the following items: custom mattresses or toppers, adjustable bed bases, and opened sheets, comforters or pillows. Returned mattresses or toppers must be in the original condition in which they were received.

No refunds or exchanges will be made for any product that becomes damaged after it is received by the customer. Damage may include, but is not limited to, odor or stains from cigarette smoke or urine, food or drink stains, and/or any physical damage from sharp objects.

Of course any defective products will be promptly exchanged.

An RMA (Return Merchandise authorization) must be obtained before returning your mattress or bed set in order for you to receive a refund.

We typically require an inspection period of at least 14 days before a credit can be issued. This time is required for inspection and damaged shipment claims. Damage as a result of the customer will be deducted from the cost of the mattress. Damage from the carrier will be the carrier’s responsibility, and a claim for damage must be filed before any credit is issued.

With our 30-year limited warranty*, we offer one of the longest mattress warranties in the business. It’s a reflection of our commitment to unwavering quality and premium product integrity. For more information on our warranty please call 1-800-667-1969 or visit our warranty page.

*Our Memory Zone™ and PolyFlex™ models have a 20-year limited warranty. They use the same terms and conditions, but with a 20 year total warranty and pro-ration period instead of 30 years.